frequently asked questions
When will I receive my order?
All orders go through 2-4 business days of production before they ship. Once in transit, expect about 1 week for delivery within the US. If your item says "Pre-Order" in the title, read that product description carefully as production and ship timelines will differ.
What's your exchange and replacement policy?
We do not exchange or replace items for sizing issues or color preferences. Replacements are only issued for factory defects or fulfillment errors on our end. If something went wrong on our side, we'll make it right.
Do your products run true to size?
Our Athletic Fit tees are cut to fit exactly how they sound: athletic. They're slim through the chest and shoulders. If you're on the fence, size up. Our AR 670-1 tees run true to size but have a tendency to shrink, so again, when in doubt, size up. Check the product page for specific fit notes before ordering.
Can I place a custom, unit, or bulk order?
Yessir! We handle custom and unit orders regularly. Whether it's a company-level order, custom patch run, or bulk gear for your unit, head to otxnation.com/pages/custom-orders and submit your request. We'll take it from there.
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